Next steps: Set up SPF and DKIM to allow Help Scout servers to send email on your behalf. Perform this action on non-recognized and recognized addresses option and select The following guide provides steps to get started. See Manage Spam and Unwanted Email for more. Cisco Secure Email supports integration with Google Workspace (formerly G Suite) and Gmail-managed email. Help Scout's spam filter will still apply when the emails reach your mailbox. Optional: We recommend also checking Bypass spam filter for this message under the Spam header in this section. Google will not route email its filter designates as spam otherwise, which can result in valid email not reaching your Help Scout mailbox without any warning to your team. This is the address you find in the Mailbox settings, ending in either or . Google Workspace Sync for Microsoft Outlook. Replace Recipient option, enter the Help Scout mailbox address. If sending from Google servers and having an archive of your sent emails is a must for your team, youll need a full Workspace user email inbox set to forward to Help Scout instead. An Administrator may use Google Vault, Content Compliance rules, Audit API. If the envelope matches the above, do the following, select the option to Google allows Google Workspace administrators to monitor and audit users emails. Single Recipient, then type the email address you're redirecting to Help Scout into theĢ. Specify envelope recipients to match, select Choose Google Workspace > Gmail > Default routing.ġ. You can create an archive to keep for your records or use the. Select Settings from the menu that comes up. You can download data that hasn't been deleted. Configure the REPLY TO email address on Gmail / Google Workspace Click the Settings gear in your Gmail toolbar. Forward these instructions to your Google Workspace admin if that isn't you!Īlternatively, you can log in to the Google Admin Panel, then click on Apps. Advanced developers can use the Google Workspace REST APIs to interact programmatically with users email, calendars, files, and other Google Workspace data. Export your data from Gmail You can export and download your data from Gmail. You can head right to the Default routing settings for your Gmail service here: Make sure you are logged in as the Google Workspace administrator. Note: Google Workspace's log search tool allows you to reference routed emails for up to 30 days if you find you need to trace anything! If you want to keep a copy of your email at Gmail or want to only forward certain emails, you'll want to set up traditional forwarding instead. Keep in mind that means you will not have a persistent copy of the email in a Gmail inbox and you cannot apply conditional forwarding - it's all or nothing when using routing. This eliminates the need for an additional user at Google Workspace for that address. Using routing at Google Workspace (formerly known as G Suite) allows you to redirect an email address to Help Scout without going to a Gmail inbox first. Auto-forward From Google Workspace Using Routing
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